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Refund and Returns Policy

At PayspotStore.com, customer satisfaction is our priority. This Refund and Return Policy outlines the terms under which you may request a return or refund for purchases made through our website.

By placing an order on PayspotStore.com, you agree to the terms below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned with all original packaging, tags, and any included accessories.
  • A valid proof of purchase (e.g., order confirmation or receipt) is provided.

Please note that not all purchases are eligible for return. We reserve the right to deny a return request if the returned item does not meet the conditions listed above.

2. Return Process

To initiate a return, please contact us at:

Email: [email protected]
Phone: +2348035181221

Include your order number, contact details, and a brief explanation for the return. Our team will provide instructions on how and where to send your return.

Customers are responsible for the cost of return shipping unless the return is due to a proven error on our part (e.g., wrong item delivered).

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7–14 business days.
  • If rejected, the item will be returned to you, and no refund will be issued.

Shipping and handling charges are non-refundable except in cases where we made an error in fulfilling your order.

4. Exchanges

We do not currently offer exchanges. If you wish to get a different item, please follow the return process for a refund and place a new order.

5. Non-Returnable Items

Certain items may be marked as non-returnable at the time of purchase or in the product description. These items cannot be returned under any circumstances unless defective or damaged upon arrival.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately (within 48 hours of delivery) with supporting photos and a description of the issue. We will assess and resolve the situation promptly, which may include a replacement or full refund at no cost to you.

7. Contact Us

For questions or further assistance regarding this policy, reach out to us:

Business Always Limited
22 Kumasi Crescent, Wuse 2, FCT Abuja, Nigeria
Email: [email protected]
Phone: +2348035181221